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Designing Meaningful Interactions


Shown is my experience map and user journey for BrowseBetter, which is a way to have a customized website experience.

Experience Map User Journey

In the next few weeks, I will be designing a meaningful interaction for someone that I care about in my life. Currently, there are three people in my life that could be enriched by good interaction design. Shown is a description of a pain point in the life of my mother, my little sister, and my girlfriend. To enrich my mother's life, I want to build a filter to customize web design and structure based on user preferences. To enrich my little sister's life, I want to build a website that can receive and store RSVP's for her wedding. To enrich my girlfriend's life, I want to build a digital book that scrolls along with the music playing.

User Scenario User Scenario User Scenario

Shown is a physcial counter designed to sit on the desk of an employee. I was given two personas, Maria the accountant and Marco the sales representative, that both need a way of counting specific scenarios. Maria would like to count down until her next vacation, and Marco would like to count the number of cups of coffee that he drinks while at work. This counter can count up and down, and can easily be reset by flipping over.

Counter Concepts Counter Concepts

One experience that frustrates me is checking my payment history on the Bank of America mobile application. When I open the Bank of America mobile app, I land on my current balance. I expect to be able to click on my current balance to see my previous transactions. However, I have to scroll down to an area, that is not prominent in any way, labeled “Recent Transactions.” The “Recent Transactions” text is not clickable itself, and to see my payment history, I then select “View All.” The next step is where I used to always get confused. After clicking “View All”, I am directed to a page that shows only a month worth of transactions. It was never clear to me that I could select a thin bar stating “Now Viewing” to select a different month period. I later figured this out after trial and error. Once you select the month that you would like to see though, you’re still not finished. You must hit “Save” at the bottom of the page to render that month’s transactions.

In comparison, I love the Discover mobile application. As soon as I land on the on my current balance (which is the first page after opening the app and signing in), I see my current balance with the option to view all of my payment history right there next to my balance. I can then scroll for endlessly to see everything that I have purchased.

My solution for the Bank of America mobile application would be to create a link right next to the current balance, that directs the user to a scrolling history of their transactions. The history can still be grouped into months, but idea is to require less steps to view transaction history.

Banks

Over the winter break, an object that I loved using was my Marshall amplifier for the electric guitar. I was fifteen years old when I bought this amplifier, and the reason why I bought it was because of the simplicity of its user interface and its iconic visual appearance. The way that the speakers stack on top of each other makes the amplifier look powerful, yet the few clearly labeled knobs make it very easy to use. I have guitar pedals at home that create better sounds when I am playing guitar. However, I never use the pedals because of how easy it is to plug directly into the amplifier and adjust a knob or two. Being able to easily switch between sounds by simply turning the knobs is much easier than using my foot to press pedals. The Marshall amplifier has less sound effects than the pedals, but its simplicity makes it more enjoyable to use overall. Because of the Marshall amplifiers combination of simplicity and visual aesthetic, it is one of my favorite objects.

Marshall Amp

Designed and developed by Steven Simon 2018